Returns & Refunds

Made-to-Order Artwork

Every MIORLUNE canvas artwork is produced to order in your selected size and frame. Please check your choices carefully before ordering. Where permitted by law, change-of-mind returns and exchanges for a different size are generally unavailable after production starts. This does not limit any mandatory legal rights.

Damaged, Defective or Incorrect Items

If your artwork arrives damaged, defective or different from what you ordered, please contact MIORLUNE as soon as possible, preferably within 30 days after delivery. This recommended period does not limit your statutory consumer rights.

Include your order number, clear photos of the artwork and issue, photos of the inner protective packaging and the shipping barcode label if available. Keep the packaging until the case is reviewed. We will investigate and offer an appropriate remedy, which may be a no-cost replacement or refund, consistent with applicable law.

Cancellations and Changes

Orders can enter production shortly after payment. Contact us immediately if you need to change an address or cancel. We will try to help before production starts, but cannot guarantee changes once production is underway.

Refunds and Returns

Please do not ship an item back without receiving return instructions. Approved refunds will be returned to the original payment method where possible; processing time depends on your bank or payment provider.

Your Consumer Rights

Nothing on this page removes or limits your mandatory rights under the laws applicable to your purchase.

For assistance, use our contact page and include your order number.